New Aged Care System to ‘Model NDIS’


One System To Rule Them All…


Commencing July 2023, The Australian Government will introduce a single Support at Home Program (SHP) to replace ALL other funding programs.


The changes are expected to align with the National Disability Insurance Scheme (NDIS) that gives participants ‘choice and control’ over what services they want / need. As such, the changes are expected to attract more services to the sector (especially those currently doing NDIS).


What’s expected to change?

SHP will replace the Commonwealth Home Support Program (CHSP), the Home Care Packages (HCP) Program, the Short-Term Restorative Care Program (STRC) and Residential Respite Programs. SHP will mean Senior Australians can receive Individualised Support Plans based on their assessed personal circumstances and will include the flexibility to choose multiple service providers.
Consumer classification and funding will be assessed during a new screening process with outcomes ranging from “service-only” events to more complex needs necessitating a specific funding entitlement with perhaps up to 9 levels of care in lieu of the 4 HCP levels.

Providers will be funded at the point-of-delivery. A new payments platform will provide for payment for services at the point of delivery and allow both Consumers and Providers to view the status of their support plans. 

Why the change?

First and foremost, the plan is in-line with the many recommendations from the Royal Commission into Aged Care Quality and Safeguard. The new Program is designed to help senior Australians stay at home for as long as possible before entering a residential aged care facility, thereby addressing the desired ‘win-win’ objective – reducing long HCP wait times whilst taking pressure off distressed residential facilities.

It will also provide for access to a new program for equipment, assistive technologies and home modifications needed to live safely and independently.

What’s next?

The Department has commenced a consultation process with sector Providers and other community stakeholders with likelihood of trials commencing after final details are announced in the next few months or so.

VisiCase is closely watching these developments with a view to incorporating the new requirements well in advance of deadlines. Timely availability of systems that support the new model will be paramount to successful adoption by both the established Aged Care providers and new entrants alike.


Providers will be funded at the point-of-delivery. A new payments platform will provide for payment for services at the point of delivery and allow both Consumers and Providers to view the status of their support plans.

For more information, visit the Australian Government’s, Department of Health website.

Are you ready for the SCHADS Award changes? 


The SCHADS Award Changes

The Fair Work Commission has announced significant changes to the Social, Community Home Care and Disability Services Industry (SCHADS) Award.


If you’re providing services in the NDIS or Aged Care sectors, you’ll need to be across them before going live on 1 July, 2022. Here’s what you need to know…

Minimum 2-hour shifts for disability support workers

  • There are minimum engagement periods for part-time and casual workers.
    • Social and community services employees (excluding those undertaking disability support work) is 3-hours.
    • For all other employees, the minimum engagement period of 2-hours applies.
  • A transition period of 1 Feb to 1 October will allow you to negotiate shift changes with your employees.

Broken shifts to be paid

  • A ‘broken shift’ is defined as a shift that includes at least 1 break (non-meal) in a 12 hour period.
  • Broken shift rules apply to support worker employees who undertake disability service and home care employees.
  • You may only roster an employee to work a broken shift of 2 periods of work with unpaid break (excluding meal breaks). 
  • You can come to an agreement with an employee, where they agree to work a broken shift of 3 periods of work, with 2 unpaid breaks (other than meal breaks).
  • Payment for a broken shift will be at ordinary pay. Weekend, overtime and public holidays will attract the appropriate penalty rates.
  • Employees will now be paid an additional allowance of 1.7% of the standard rate (per broken shift) or 2.25% of the standard rate for two unpaid breaks in shifts over a 12-hour period.


  • You cannot withhold payment for a cancelled employee shift. However, you can direct employees to perform other work during rostered hours. The pay rate must be equal (or greater).
  • You are permitted to cancel a shift. In such circumstances, there are several provisions you must adhere to – these can be found by visiting


  • You must make it clear that additional working time for employees is ‘voluntary’.
  • Remuneration terms should be reviewed if employees are required to do this regularly. An employee can request this from you in writing.

On-call Allowance

  • Employees must be paid for time spent working ‘remotely’ outside their ordinary hours of duty.
  • A sliding scale will help you calculate the minimum payments for employees who perform remote work outside of their rostered hours and designated shifts.

VisiCase’s Award Technology

VisiCase’s Award Awareness and Award Interpretation features help providers apply up-to-date and accurate Award management, easily and consistently – this includes changes to the SCHADS Award.


VisiCase’s Award Awareness and Award Interpretation do all the hardwork for you.


Payroll Module

VisiCase’s Payroll and Award Module has to be set up in a way that is aligned with external payroll system that your organisation is using to pay employees.

Award Awareness (AAW)

VisiCase can be set up for simple collection of timesheet hours, allowances and other entitlements. Using our Award Awareness (AAW) feature, the system refers to the use of Awards in the context of rostering – future / planned activities such as 1 to 1 sessions, group activities, house/facility shifts.

Because it’s based on rostering, AAW provides estimates. This means VisiCase calculates the rates at the time of rostering and any interpretation needs to be done manually or by your Payroll system.

AAW Functions:

  • Supports the SCHADS Award or other Awards such as Nurses or Enterprise Agreements.
  • Support for contracted hours per employee.
  • No support for allowances.
  • Calculates overtime status for allocation.
  • ‘Optimised employee utilisation’ based on contracted hours.
  • ‘Optimised employee allocation’ based on their hourly rates.
  • Collection of worked hours on mobile timesheets.
  • Timesheet reporting (without allowances).
  • Standard timesheet extract (without allowances).

Award Interpretation (AIN)

AIN is a more accurate calculation as it’s based on actuals (because the data is historical such as the daily amounts that someone will be actually paid. 

VisiCase can interpret working hours based on award rules. can calculate payments based different variables, including knowing when the employee’s shift starts and finishes; whether the employee was on-call, had breaks or had a sleepover; and if there were certain entitlements to be taken into account.

AIN Functions:

  • All functions from AAW
  • Support for award allowances
  • Collection of Allowances on mobile timesheets
  • Support for public holidays
  • Timesheet reporting – w allowances
  • Interface to the payroll system

To keep up with ongoing compliance requirements, VisiCase recommends its partners at Amergin who monitor regulatory and legislative changes – visit Amerginhub.

For more information and a full list of the changes, we recommend visiting the Fair Work Commission’s Determination (Jan 2022)

NDIS training: low-cost courses that help build your career

Care software

4-minute read – NDIS Carer Series – NDIS training

When was the last time you did workplace training?

Was its useful training?

Did it help you do your job better? Build your career in care faster?

Or was it just a box that needed to be ticked for legal compliance?

Finding a workplace that offers training that helps with your current job, and enables you to upskill and build your career, can be a challenge.

Finding one that offers useful NDIS training or not-for-profit training can feel impossible.

The positive news is, if your workplace doesn’t offer training, you can find it yourself, without needing to hand over thousands of dollars to learn something new and useful.

Over the last few years, online learning has become a foundation for sharing knowledge from experts who have practical experience in an industry or specialisation.

They distill their skills into a combination of webinars, written theory, case studies and practical assessments, so other people can benefit from what they have learned, as they have built their own careers.

If you are looking for ways to build up your skillset, especially in areas like workplace technology and leadership, heading online is a great place to start.

One word of warning: not every course is created equal, and not every course is created by an expert.

Read the credentials of the course provider carefully, and always ensure the website is safe, credible and the e-commerce system secure, before ever making a payment.

Below, we have identified 5 online training options – ranging from the most basic to more advanced – that can help you communicate and lead better, present more effectively and manage teams more productively.

Specific NDIS training

Working for an NDIS service provider and progressing in your career, often means developing an understanding of the regulatory environment that surrounds the scheme.

A number of organisations provide NDIS training, with costs ranging from very little, right up to hundreds of dollars and more.

The good news is, there is also credible and quality NDIS training available for free – provided by the NDIS Commission.

You can explore what is on offer, or dive straight into specific courses relating to areas like the NDIS code of conduct and NDIS Quality and Safeguards or an 8-module induction for new workers.

Outside of the NDIS Commission, NDS provides access to more than 50 quality workforce training courses for around $200 per year for an individual.

With these courses, you can cover everything from bullying awareness, and manual handling for support workers, through to managing change, business writing and dealing with complaints (all highly useful management skills!).

Getting the basics right

One of the most challenging aspects of workplace technology is getting the basics right.

Once you feel comfortable with everyday programs like Microsoft Word, Excel and PowerPoint, you quickly learn how difficult it is to ‘break’ software, and this empowers you to be more adventurous so you can learn more advanced skills.

To help you reach that level of comfort, Microsoft provides detailed online courses, with video and written theory, for FREE!

In just a couple of hours, you can be delivering high quality documents and presentations, whipping up cost projections and redirecting your email inbox based on the sender.

Understanding social media

As the world becomes smaller thanks to digital technology, social media is helping us to connect, both at work, and at home.

Whether you love it or hate it, platforms like Facebook, LinkedIn and Instagram, make the world go round, and can be your pathway to e-meeting the right people who can help you build your career.

But this can only happen, if you know what you’re doing online!

If you feel uncomfortable or out-of-your-depth on social media, sites like HubSpot walk you step-by-step through setting up and using Facebook, and even take it one giant leap further with an entire FREE academy of online courses related to social media marketing.

When it comes to LinkedIn, the platform all about developing professional networks and connections, Open Colleges has a great FREE guide to getting started on LinkedIn, and Hootsuite can take you through using LinkedIn for business.

While this is not specific NDIS training, having these skills is useful to managers and leaders, and especially those working in head offices, in any industry – disability and aged care included.

Become an expert in business and case management software

Coming back to NDIS training, facilitating client-centric care is a crucial skill, and is supported by a well-managed organisation.

Having the right business and case management software, a platform that optimises workflows and productivity, enables you to do more of what you do best.

VisiCase Care is built on a powerful workflow engine and enables automation of key business processes. When the full product is implemented in your workplace, you will have access to training and documents that will help you use it easily and effectively.

In any situation when key software is introduced to your business, training and documentation will usually be made available, so take full advantage, read up and dive in, so you can become the team expert.

Managing relationships

Regardless of your role, managing relationships is important.

The more you move into business management, sales or administration roles, this task becomes more formal. You will be expected to keep detailed notes on interactions with potential new clients who have not yet signed up to your services.

If your business management or case management software doesn’t provide options for this, free Client Relationship Management (CRM) platforms, like HubSpot, can become an important part of your workplace technology.

But how do you use a CRM if you have never used one before?

In addition to social media courses, HubSpot Academy also provides excellent FREE courses on how to use it and CRMs like it, how to manage business relationships effectively, and how to improve leadership and communication skills.

The bottom line on career, business and NDIS training

Moving up in your career in aged or disability care, or even in other not-for-profit or commercial businesses, means taking full advantage of training opportunities.

And with cost no longer a factor thanks to the internet, training opportunities are everywhere!

Where possible, dive into specific NDIS training courses so you develop a well-rounded and robust understanding of the industry and regulatory environment within which you work.

Regardless of your career trajectory in this industry, this will help!

Use any spare time to find free or low-cost online training options in business, management, communication, leadership, technology, and work on them when you can, knowing that self-paced options mean you have as long as you like (within reason) to get your study done.


VisiCase provides an NDIS-ready business automation platform, built on powerful workflows. It helps you manage, streamline and optimise every component of your business, and its modules empower a positive employee and client experience.

Photo by Danielle MacInnes on Unsplash