VisiCase Care
at a glance

Introducing VisiCase Care, our flexible, flagship solution for service providers across disability and aged care, employment and mental health.

Our solutions come from experts who care

Visicase Care has been carefully crafted through collaboration and partnerships with industry leaders and experts. Built on a powerful workflow engine, it enables automation of key business processes, covering all facets of service delivery and management. It is a comprehensive, NDIS-ready solution designed to improve productivity and empower businesses to excel in an increasingly competitive landscape.

VisiCase Care is on the cloud!
What this means for your business
We offer comprehensive design, with flexible application

We understand one of your main challenges, every single day, is managing the juggling act that is the many different facets of your organisation’s service delivery. NDIS-ready software, VisiCase Care, is a business automation platform that offers a variety of modules to help you automate, manage and oversee every component of your business, so you never drop a ball.

NDIS-ready software

VisiCase Care is our NDIS-ready software solution. It has pre-configured catalogues, budget and funds tracking, and supports the delivery of individualised services to clients.

Person-Centred Care

Transition from a traditional care model, to Person Centred Care Delivery, with a transaction-based solution that helps you prepare goal-focused plans and measure progress.

Managing funds and budget

Our funds tracking module integrates with Finance and Payroll, streamlining services by enabling you to generate quotes, plan clients’ budgets, prepare costed rosters and control costs.

Getting clients involved

The NDIS is all about giving people more control of their own care. VisiCase Care’s client portal provides a personalised homepage that clients can use to take an active role in planning their care.

Making rostering easy

VisiCase includes embedded rostering capabilities that help you manage your workforce. Staff allocation is based on best match criteria, such as skills, availability and preferences. Fast and easy!

We're on the cloud

VisiCase is 100% cloud-based. Available from any location, any device, at any time, with no internal infrastructure required. Collaborate securely in real time and complete jobs directly from the field!

Statutory compliance

VisiCase Care has built-in reporting for data exchange for statutory requirements. Produced at any time, or triggered for automatic data exchange, reports include MDS, DSMDS, HACC, DSS, NDIS bulk Claim and Medicare Bulk Claim.

Monitor individual progress

VisiCase Care can apply your preferred outcome measurement tool to map participants’ recovery over the course of program delivery, providing a true foundation for person-centred care.

Award interpretation

Enabling consistent and accurate award interpretation, VisiCase Care empowers organisations to deliver the best standard of conditions for their own employees.

VisiCase is built for your business
Developed to Benefit Everyone
  • Development of Individual plan and plan reviews
  • Tasks and Actions management
  • Rostering
  • Client progress monitoring¬†and assessment
  • Referral, intake and exit process
Developed for Management
  • Prompts within the system to ensure best practice and quality delivery
  • Supports multiple funding programs down to activity level
  • Ensures complete budget awareness
  • Supports internal and external reporting¬†with automated reports
  • Monitors care staff for efficiency and compliance in the field
Developed for Everyday Use
  • Easy to use with minimal training required
  • Single data entry reduces admin time
  • Seamless handling of care variations and complexities
  • Full visibility of all client information
  • Tracking of client progress
  • Notifications and escalations to facilitate deadline management
Support at all levels

We pride ourselves on the fact our software solution isn’t just for managers, it streamlines and simplifies workflows at all levels of the business, and that even includes your clients!


Empower managers to make strategic decisions with configurable dashboards used to monitor team performance and organisational trends, statistics and KPIs. Use pre-configured industry-standard workflows to implement best practice, manage and monitor tasks. Use the rostering engine to match resources based on skills, availability and client preference.

supervisors/team leaders

Equip supervisors and team leaders every day with modules that enable individual, outcome-focused client service plans; real-time mobile collaboration with support workers; monitoring and coordination of service delivery; budget forecasting and management and team task management.

support workers

Simplify and support the role of field employees with a user-friendly, mobile platform that requires little or no training. Empower support workers to update records from the field, access client information, see and accept jobs and rosters, enter case notes, adjust provided service units, enter timesheet information.

your clients

VisiCase Care helps you show clients how important they are to you, through transparency and engagement. Using the client portal, clients can see and comment on their plan, express needs and wishes and view their budget.