Simplify disability care with VisiCase, powerful care management software designed to streamline workflows, improve efficiency and support better outcomes.
Visicase is used by more than 100k+ Australian disability, aged care and allied health users
Whatever programs or services you provide, our platform offers specialized functionality for NDIS, HCP, CHSP, DVA, private care, brokerage, and ...
Avoid incurring unnecessary overtime costs or penalty rates by utilising VisiCase’s award interpreter function. This tool offers real-time Award &...
Discover how VisiCase’s intelligent AI rostering tools can transform the way you match staff to client preferences with ease...
Effectively managing incidents is essential for delivering quality care, and VisiCase’s Incident Management System makes it simple. It provides a ...
VisiCase simplifies medication management for Participants. Coordinators can input medication schedules, allowing support workers to record ...
We provide open APIs for HR and CRM data, as well as have integration capabilities with any third-party systems. Our diverse HR & CRM system API integrations simplify data recording ...
You can effortlessly create shareable or non-shareable group bookings and roster services for Supported Independent Living arrangements...
The Client & Family App automates the process of keeping your clients and their families or representatives informed. No more manual updates on schedules...
Whatever programs or services you provide, our platform offers specialized functionality for NDIS, HCP, CHSP, DVA, private care, brokerage, and ...
Avoid incurring unnecessary overtime costs or penalty rates by utilising VisiCase’s award interpreter function. This tool offers real-time Award &...
Discover how VisiCase’s intelligent AI rostering tools can transform the way you match staff to client preferences with ease...
Effectively managing incidents is essential for delivering quality care, and VisiCase’s Incident Management System makes it simple. It provides a ...
VisiCase simplifies medication management for Participants. Coordinators can input medication schedules, allowing support workers to record ...
We provide open APIs for HR and CRM data, as well as have integration capabilities with any third-party systems. Our diverse HR & CRM system API integrations simplify data recording ...
You can effortlessly create shareable or non-shareable group bookings and roster services for Supported Independent Living arrangements...
The Client & Family App automates the process of keeping your clients and their families or representatives informed. No more manual updates on schedules...
Whatever programs or services you provide, our platform offers specialized functionality for NDIS, HCP, CHSP, DVA, private care, brokerage, and ...
Avoid incurring unnecessary overtime costs or penalty rates by utilising VisiCase’s award interpreter function. This tool offers real-time Award &...
Discover how VisiCase’s intelligent AI rostering tools can transform the way you match staff to client preferences with ease...
Effectively managing incidents is essential for delivering quality care, and VisiCase’s Incident Management System makes it simple. It provides a ...
VisiCase simplifies medication management for Participants. Coordinators can input medication schedules, allowing support workers to record ...
We provide open APIs for HR and CRM data, as well as have integration capabilities with any third-party systems. Our diverse HR & CRM system API integrations simplify data recording ...
You can effortlessly create shareable or non-shareable group bookings and roster services for Supported Independent Living arrangements...
The Client & Family App automates the process of keeping your clients and their families or representatives informed. No more manual updates on schedules...
We prioritize trust and well-being throughout your journey with us. Our dedicated support, from seamless onboarding to ongoing customer satisfaction, guarantees that clients receive exceptional assistance.
We understand that every provider is unique. That’s why we create tailored software solutions that cater to each provider’s specific needs, avoiding the limitations of a one-size-fits-all approach.
At VisiCase, we believe in the principle of "built by providers for providers." Our platform encourages you to share ideas and collaborate on software development. Additionally, we facilitate discussions among providers to tackle real-life industry challenges.
VisiCase offers personalized training sessions with subject matter experts, ensuring users feel confident in utilizing the system.
VisiCase stays ahead of industry changes, ensuring our system remains compliant with all complex regulations and requirements.
We prioritize trust and well-being throughout your journey with us. Our dedicated support,
We understand that every provider is unique. That’s why we create tailored software solutions
VisiCase stays ahead of industry changes, ensuring our system remains compliant with all
At VisiCase, we believe in the principle of "built by providers for providers."
VisiCase stays ahead of industry changes, ensuring our system remains compliant with all
VisiCase stays ahead of industry changes, ensuring our system remains compliant with all
We prioritize trust and well-being throughout your journey with us. Our dedicated support, from seamless onboarding to ongoing customer satisfaction, guarantees that clients receive exceptional assistance.
Visicase offers flexibility in configuration, empowering organizations to tailor the platform to their unique processes. Whether it’s custom forms or Label changes, Visicase ensures seamless alignment with your operational needs. This adaptability enhances efficiency, compliance, and user satisfaction, making it the perfect fit for dynamic and evolving industries.
VisiCase stays ahead of industry changes, ensuring our system remains compliant with all complex regulations and requirements.
built by providers for providers.Our platform encourages you to share ideas and collaborate on software development. Additionally, we facilitate discussions among providers to tackle real-life industry challenges.
VisiCase offers personalized training sessions with subject matter experts, ensuring users feel confident in utilizing the system.
We prioritize trust and well-being throughout your journey with us. Our dedicated support, from seamless onboarding to ongoing customer satisfaction, guarantees that clients receive exceptional assistance.
We understand that every provider is unique. That’s why we create tailored software solutions that cater to each provider’s specific needs, avoiding the limitations of a one-size-fits-all approach.
At VisiCase, we believe in the principle of "built by providers for providers." Our platform encourages you to share ideas and collaborate on software development. Additionally, we facilitate discussions among providers to tackle real-life industry challenges.
VisiCase offers personalized training sessions with subject matter experts, ensuring users feel confident in utilizing the system.
VisiCase stays ahead of industry changes, ensuring our system remains compliant with all complex regulations and requirements.
Tailored 1-1 training with SME on each topic/Module to make sure they are confident with using system before they go live
Tailored 1-1 training with SME on each topic/Module to make sure they are confident with using system before they go live
Tailored 1-1 training with SME on each topic/Module to make sure they are confident with using system before they go live
Tailored 1-1 training with SME on each topic/Module to make sure they are confident with using system before they go live
Tailored 1-1 training with SME on each topic/Module to make sure they are confident with using system before they go live
Tailored 1-1 training with SME on each topic/Module to make sure they are confident with using system before they go live
Tailored 1-1 training with SME on each topic/Module to make sure they are confident with using system before they go live
Visicase is used by more than 100k+ Australian disability, aged care and allied health users
VisiCase continues to deliver for our organisation – every release improves efficiencies and productivity to meet our business requirements.
Amanda Chadwick
Our team have been delighted and impressed by the VisiCase solution for NDIS service delivery and management. The comprehensive feature set makes managing multiple clients, locations, and service providers very straightforward and has allowed us to manage a national team of support workers in metro, regional and remote locations. The VisiCase team are experts in the field and understand the importance of getting things right in providing services to our clients.
Daniel WrightWhether you’re managing NDIS plans, rostering support workers, or tracking client progress, our platform is designed to simplify every step and we want to hear about your unique needs!
By completing the quick enquiry form below, you’ll connect with our dedicated VisiCase specialists who will review your requirements and tailor a personalised solution just for your organisation.
Let’s make care management easier together, start your enquiry now!
VisiCase is an Australian-built care management and CRM platform for providers delivering government-funded services. It covers the full operational chain — intake, service agreements, care planning, rostering, service delivery, claiming, payroll and reporting — in one system, so participant, staff and funding data stay connected instead of scattered across separate tools.
VisiCase is built for Australian providers running NDIS, Aged Care, DVA, TAC, Child Safety, mental health and block-funded programs. It fits best from around 50 staff upward, particularly organisations running two or more funding streams, operating multiple entities or sites, or outgrowing spreadsheets and a first-generation rostering tool.
VisiCase is ISO 27001 certified, with data hosted in Australia, role-based access control, two-factor authentication, nightly backups as standard, and single sign-on and hourly or geo-fenced backups available on higher tiers. Our Security page carries the full detail, and we can supply a certification and hosting data pack for your risk or procurement team.
VisiCase is priced on tiered subscription plans scaled by users and functionality, plus a one-off implementation fee quoted against scope. Our Pricing Plan page sets out what each tier includes. The variables that genuinely move cost are program mix, entity count, integration scope and migration complexity, so we quote those against your actual requirements.
Yes. We run a personalised demo configured around your programs, award rules and claiming requirements rather than a generic walkthrough, because the value of the platform only shows against your real operating complexity. For providers further along in evaluation, a scoped proof of concept using your own service and funding structures is available.
Leakage comes from three places: delivered services that are never claimed, travel and allowances paid but not billed, and claims rejected at the funder. VisiCase ties billing directly to rostered and delivered services, auto-calculates travel billing from staff mileage, applies the current price guide, and surfaces variances before they reach a claim file.
Implementation typically runs driven by the number of programs, entities, records migrated and integrations built. Because Australian funding programs, price guides and award interpretation ship with the product, implementation is configuration and migration rather than construction. We scope and commit to a timeline before you sign
Most platforms are built around one funding scheme and bolt the others on. VisiCase was architected around multiple funded programs from the start, so one participant, one worker and one shift can carry different funding rules, price guides, claiming formats and award interpretations at the same time. That matters most when a single roster spans NDIS, Aged Care and a state contract.
No — many customers start single-program. The difference shows when you add a second stream. Adding Support at Home, DVA or a state contract is a configuration change in VisiCase, not a second system, a second migration and a second vendor contract. You run what you run today and expand without re-platforming
All three, deliberately. Providers lose money and compliance evidence in the gaps between systems — a shift rostered in one tool, delivered against a plan held in another, claimed from a third. VisiCase keeps the client record, the roster, the delivery evidence and the claim on one data model, so reconciliation becomes a report rather than an investigation.
The introduction of VisiCase has allowed centralised management of client information, planning and service data, improved the quality of support planning and decreased the administration workload particularly in relation to NDIS services.
Larry Stapleton Executive Manager, Service Development