Preparing for Change: Aged Care Quality and Safety Commission’s Focus for 2024-25

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The Aged Care Quality and Safety Commission is set to play a vital role in shaping the future of aged care over 2025, especially with the new Aged Care Act taking effect on July 1, 2025. As aged care service providers, you must stay informed about the Commission’s expectations and prepare for the changes ahead. These updates affect compliance and offer a roadmap to improve service delivery. Here’s what you can expect in 2024-25.

A Smarter Approach to Regulation

The Commission is adopting a risk-based approach to regulation. This means focusing on providers who fail to comply while recognising the efforts of those genuinely working towards safe and quality care. Using data and intelligence, the Commission aims to identify risks early and intervene proportionately. 

Key elements of this regulatory approach include:

  • Collaborating with stakeholders to ensure fair and transparent processes.
  • Monitoring providers and supporting those striving for compliance, particularly in areas with workforce shortages.
  • Using enforcement powers for providers not making genuine efforts to meet care requirements.

For those in aged care, this highlights the importance of robust compliance systems. Tools like rostering software for aged care can help you stay ahead, ensuring you meet care minute targets and staffing obligations effectively.

Supporting Workforce and Staffing Challenges

Staffing remains a critical area, and the Commission recognises the challenges providers face, especially in regions with workforce shortages. Providers working to meet care minute targets and staffing requirements will have the Commission’s support, but accountability remains key.

We know managing workforce-related responsibilities can be complex. With tools such as rostering software aged care, providers can streamline staffing, track care minutes, and adapt to changing needs—all while maintaining a focus on quality care.

Strengthening the Sector Through Improved Functions

The Government’s recent capability review of the Commission has led to several recommendations for improvement. For providers, this means a more efficient and responsive regulator. The Commission is working on:

  • Enhanced stakeholder engagement: Building trust and respect with providers through better communication.
  • Improved data systems: Using data and intelligence to identify risks and improve decision-making.
  • Operational maturity: Delivering services that better align with community expectations.

These changes reinforce the importance of adopting efficient processes and technologies. For instance, implementing rostering software for aged care can help providers manage resources effectively, giving them the flexibility to adapt to ongoing reforms.

Preparing for the New Aged Care Act

The introduction of the new Aged Care Act in 2025 will bring significant changes, and the Commission will work closely with providers during the transition. A key focus will be maintaining consistency in decision-making and transparency in regulatory processes. Providers should expect guidance from the Commission and opportunities to engage in the transition process.

Using software like rostering software aged care can simplify your operations during this period of change, helping you meet new requirements with ease.

Building Strong Relationships Across the Sector

The Commission is placing a strong emphasis on relationships—whether with older Australians, aged care workers, or providers. This involves:

  • Ensuring that older people receive safe and quality care that meets their needs.
  • Supporting workers in understanding their obligations under the Code of Conduct and protecting them when raising concerns.
  • Engaging with providers to offer resources and support for compliance while holding them accountable for delivering required services.

Effective communication and management are critical here. Tools like rostering software aged care can provide insights and visibility across your operations, ensuring all stakeholders—residents, staff, and governing bodies—are aligned.

Action Steps for Providers

To prepare for these expectations and changes, consider the following:

  • Invest in technology: Tools like rostering software for aged care can help you track compliance, manage care minutes, and optimise staffing.
  • Engage with the Commission: Stay informed about regulatory updates and participate in engagement opportunities.
  • Focus on training: Ensure your workforce understands their obligations under the new Act and the Code of Conduct.
  • Strengthen operations: Use data-driven approaches to identify gaps and improve care delivery.

By staying proactive and leveraging tools designed for the sector, like rostering software for aged care, you can adapt to these changes seamlessly and continue delivering exceptional care.

Partnering for a Better Future

At VisiCase, we’re here to help aged care providers navigate these changes with ease. Our care management software is designed to support your operations, from compliance tracking to workforce management. With features specific to the aged care sector, including robust rostering capabilities, we help you focus on what matters most—providing quality care to your residents.

Visit us to learn more about how we can support your aged care service with smart, intuitive solutions. Together, we can build a stronger and more sustainable aged care sector for the future.

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