VisiCase simplifies DVA service management, enabling providers to focus on delivering exceptional care for veterans.
With VisiCase, DVA service providers can streamline every aspect of their operations, from rostering staff and tracking funding to ensuring compliance with regulatory requirements. Our platform helps you manage veteran care efficiently while keeping records secure, improving communication between providers, veterans, and their families. Whether you’re managing personalized care plans or handling claims and billing, VisiCase offers real-time solutions to reduce administrative overhead and ensure high-quality, compliant care for veterans.
Seamlessly manage care plans, track progress, and update case notes to deliver personalized care for veterans. VisiCase provides an organized platform to document each veteran's care journey, ensuring that the right services are provided based on individual needs.
Accurately track DVA funding usage and easily manage claims. VisiCase integrates funding and billing features that streamline the invoicing process, ensuring accurate and compliant claims submission while reducing the risk of errors.
Efficiently roster staff based on client needs, ensuring that the right care providers are assigned to veterans. VisiCase’s AI rostering tools help optimize scheduling, prevent over-servicing, and ensure care continuity.
Stay compliant with DVA regulations by using VisiCase’s built-in compliance tools. From service delivery to financial tracking, our platform helps ensure that you meet all regulatory requirements, with detailed audit trails and reporting.
Quickly document and track incidents involving veterans or staff to ensure a safe care environment. Our incident management feature allows for timely follow-up and analysis, helping to improve the quality of care and reduce risks.
With VisiCase’s mobile app, staff can access client and roster information at any time. They can clock in and out of shifts using geo-location, update case notes, and review previous client interactions, ensuring seamless care delivery while on the go.
Veterans and their families can stay informed about care plans, funding usage, and progress towards goals through our easy-to-use client app. The app provides a direct line of communication between providers, veterans, and their representatives, promoting transparency and engagement.
Simplify your financial processes with VisiCase’s integrated invoicing and payroll features. Generate accurate invoices based on services rendered and manage payroll efficiently, minimizing administrative work and ensuring timely payments.
Whether you’re managing NDIS plans, rostering support workers, or tracking client progress, our platform is designed to simplify every step and we want to hear about your unique needs!
By completing the quick enquiry form below, you’ll connect with our dedicated VisiCase specialists who will review your requirements and tailor a personalised solution just for your organisation.
Let’s make care management easier together, start your enquiry now!
Services are tracked against the veteran’s DVA funding categories and assessed entitlement, with delivery driving claiming directly. Because entitlement details and card types determine what can be claimed, having the entitlement on the client record rather than in a coordinator’s notes prevents delivery outside an approved category.
VisiCase supports the VHC service lifecycle including service delivery records, periodic reassessment and review, and formal service cessation, configured against DVA program guidelines [CONFIRM current configuration scope with the product team]. Custom forms allow these records to match the documentation your assessment agency and DVA contacts actually require.
Rostering accounts for client preferences, exclusions and prior allocation, so the same workers are prioritized where availability allows. Continuity is particularly valued by veteran clients, and handling it in the rostering engine rather than through coordinator memory means it survives staff turnover and leave periods.
Yes, and many veteran clients are also aged care recipients. VisiCase applies the correct funding rules, rates and claiming treatment to each program on a shared client record, so a veteran receiving both DVA-funded and Home Care Package services does not require two systems or two coordination processes.
Service delivery records are captured at the point of care and feed claiming directly, producing an evidence trail linking the approved entitlement, the delivered service and the claim. Progress notes and care plans sit on the same record, supporting reviews of ongoing care needs without a separate documentation exercise.
Rates are held in a dated structure, so changes apply from their effective date without altering historical records or requiring manual updates across active clients. This avoids the pattern of claiming at a superseded rate after a change and then absorbing the correction across an entire client cohort.
Yes. Workers view their schedule, clock in and out with geo-verification, record kilometres, capture client signature on service delivery and write notes in the same app they use for every other program. There is no separate process for DVA visits, which matters where a worker’s day spans multiple funding sources.
Usually yes. DVA often represents a small revenue share but a disproportionate administrative burden because it sits outside the main system. Bringing it onto the same platform as your larger programs typically removes more manual effort than its revenue share would suggest, which is why we see it consolidated rather than dropped.
