Purpose-built for Australian disability care providers. From solo coordinators to large enterprise groups — VisiCase flexes with you.
Full platform for multi-program providers with AI-powered scheduling.
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Everything you need to manage participants, staff, rostering, billing and compliance — across all your programs.
| Feature | Enterprise | Growth | Core |
|---|---|---|---|
| ⭐ Key Differentiators | |||
| END-to-END Travel Management with Auto Payroll & Billing | |||
| AI-Powered Notes – Inbuilt LLM Model (coming 2026) | |||
| Private and Brokerage Services Management | |||
| Franchise Group Configuration | |||
| AI-Powered Advanced Data Analytics | |||
| CPI Increment Management for Future Scheduled Services | |||
| AI-Powered OCR Supplier Invoice Management | |||
| Flexible Integration per Entity | |||
| Franchise & Account Hierarchy | |||
| Integrate with Any Finance, Payroll, HR System | |||
| Manage Multi-Entity under One System | |||
| Multi-Award Interpreted Timesheets | |||
| Multiple Paypoints per Employee | |||
| Participant Management | |||
| Adhoc / Recurring Billing | |||
| Case Notes / Progress Notes / General Notes | |||
| Document Management | |||
| Fund Management | |||
| Goal Management | |||
| Participant Availability Management | |||
| Participant Profile Management | |||
| Support / Care Plans Management | |||
| Alerts Management with Acknowledgement | |||
| Customised Service Agreements | |||
| Enquiry Management | |||
| Incident Management | |||
| Preferences, Exclusions & Additional Requirements | |||
| Quotes | |||
| Reminders and Follow-ups | |||
| Schedule Tasks | |||
| Medication Management | |||
| Bulk SMS to Clients | |||
| Client Portal | |||
| Custom Forms | |||
| Auto Travel Billing Based on Staff Mileage | |||
| Support & Implementation | |||
| Custom Implementation | |||
| Onboarding Package | |||
| SME Trainings | |||
| Support via Ticketing System | |||
| Dedicated Customer Success Personnel | |||
| Rostering | |||
| 1:1 Service Management | |||
| Adhoc Shift Management for Missed Shifts | |||
| Advanced Rostering (up to 3 years, Bulk Allocation/Approval) | |||
| AI-Powered Optimised Rostering (availability, skills, utilisation) | |||
| Auto Approvals When Tolerance Criteria Met | |||
| Billable vs Non-Billable | |||
| Drag & Drop Daily Vacant Shifts | |||
| END-to-END Travel Management with Auto Payroll & Billing | |||
| Geo-Based Clock In/Out with Live Dashboard | |||
| Group Activities (Shared & Non-Shared Auto-Calculation) | |||
| House Shift Rostering (SIL, SDA) | |||
| Shift Cloning | |||
| Shift Bidding | |||
| AI-Powered Award Optimised Rostering – SCHADS | |||
| Travel and Meal Schedules | |||
| Vehicle Management | |||
| AI-Powered Award Optimised Rostering – SCHADS & Other Awards | |||
| Staff Management | |||
| Document Management | |||
| Profile Management with Employment Information | |||
| Availability Management | |||
| Bulk SMS to Resources | |||
| Compliance & Qualification Management | |||
| Company / Private Vehicle Management | |||
| Employment Information Management | |||
| Incident Management (Staff) | |||
| Key Decision Contacts | |||
| Leave Management | |||
| Reminders and Follow-ups | |||
| Service Preferences, Exclusions & Skills | |||
| Advance Leave Management (Leave Balances) | |||
| Custom Forms | |||
| Workers Web App | |||
| Access to Rosters | |||
| Controlled Participant Access | |||
| Document Management | |||
| Incident Reporting | |||
| Client Signature on Service Delivery | |||
| Geo-Based Clock In / Clock Out | |||
| KM / Odometer Travel Tracking | |||
| Leave Request | |||
| Shift Notifications | |||
| Worker Availability Management | |||
| Shift Pool | |||
| AI-Powered Notes | |||
| Programs Supported | |||
| NDIS | |||
| NDIS and SAH | |||
| NDIS, Aged Care (CHSP, SAH, Residential) | |||
| NDIS, Aged Care, Any Other Funding Program (TAC, DVA, Child & Family, etc.) | |||
| Payroll | |||
| Timesheets with Allowances, Mileage & Expenses | |||
| Award Interpreted Timesheets (SCHADS) | |||
| Multi-Award Interpreted Timesheets (SCHADS, Nurses, Aged Care, Hospitality, etc.) | |||
| Multiple Paypoints per Employee across Services & Awards | |||
| Finance | |||
| FFS File (Plan Managed & Self Managed Invoicing) - Standard | |||
| NDIA Bulk Upload File | |||
| NDIA Reconciliation File – Standard | |||
| Cost Centre Configuration | |||
| NDIS Price Guide Auto-Update | |||
| FFS File (Plan Managed & Self Managed Invoicing) - Customized | |||
| NDIA Reconciliation File – Customised | |||
| CPI Increment Management for Scheduled Services | |||
| Reporting | |||
| Basic Reporting | |||
| Costed Roster Report | |||
| Data Analytics Standard | |||
| Management Reporting | |||
| Profitability Report (Margin %) | |||
| SAH – Client Statements | |||
| AI-Powered Advanced Data Analytics | |||
| API – Integrations | |||
| 2-way Xero Integration | |||
| HR System Integration | |||
| Open API (VisiCase) | |||
| Payroll System Integration (MYOB, Micropay, Aurion, other) | |||
| PRODA / PACE Integration via API (coming 2026) | |||
| Services Australia – SAH Integration | |||
| Security | |||
| Nightly Backups | |||
| 2FA (Two-Factor Authentication) | |||
| Hourly Backups | |||
| Geo-Fenced Backup | |||
| SSO (Single Sign-On) | |||
Everything you need to know about VisiCase pricing.
An active user is any staff member or coordinator who logs into VisiCase in a given billing month. Participants and their families using the optional client portal are not counted as active users.
Yes. You can upgrade your plan at any time and the change takes effect immediately. Downgrades take effect at the next billing cycle. There are no lock-in contracts — we earn your business every month.
We offer a guided demo and a scoped proof-of-concept period for qualified providers. Our team tailors the trial to your specific program mix and operational workflows so you see exactly what VisiCase can do for your organisation.
Plans from Core upward include an onboarding package covering data migration, system configuration, and SME training sessions. Our implementation team works closely with you to ensure you are fully operational before go-live.
Core supports NDIS. Growth adds SAH, Aged Care (CHSP and Residential). Enterprise unlocks all programs including TAC, DVA, Child and Family Care, QHWB, and any custom state funding program.
Growth includes 2-way Xero integration. Enterprise adds payroll integrations (MYOB, Micropay, Aurion), HR system connections, Services Australia SAH integration, PRODA/PACE API (coming 2026), and full VisiCase Open API access for any custom integration.
Book a personalised demo with our care technology specialists — no obligation, no lock-in.
