The National Disability Insurance Agency (NDIA) has introduced Progressive Assist Capacity Enhancement (PACE), a new computer system designed to simplify how NDIS participants manage their services and budgets. As this new system has already rolled out, providers must understand the changes and how they impact service delivery.
Why PACE Matters for NDIS Providers?
PACE replaces the previous NDIA system, including the Myplace portal, with a more modern, user-friendly platform. It has reduced administrative burden, provided greater flexibility in budgeting, and enhanced the experience for both participants and providers.
If you are still relying on spreadsheets or paper-based systems, this transition could be challenging. Implementing an NDIS client management system like VisiCase can make the switch to PACE much smoother, ensuring compliance with new requirements while improving efficiency.
Key Changes in PACE
1. More Budget Control
Participants will have greater flexibility over their budgets. Instead of being locked into specific line items, they can allocate funds more freely within support categories. This change allows for better decision-making and more effective use of funding.
2. More Support Categories
The previous 15 support categories have expanded to 21, making it easier to classify and understand different types of support. Budgets are now displayed at the category level, giving participants a clearer breakdown of their funding.
3. Introduction of a Recurring Support Category
A new “Recurring” category has been added to better manage ongoing needs like transport funding. Previously, this type of funding was not distinctly categorised, making it harder to track.
Breakdown of Support Categories
PACE restructures funding into four main groups:
- Core Supports: Covers essential daily activities, social participation, and consumables. A new category, Home and Living, includes Independent Living Options (ILO), Supported Independent Living (SIL), and provider travel.
- Capacity Building Supports: Helps participants develop skills and independence. This now includes Behaviour Supports, covering specialist intervention support and behaviour management plans.
- Capital Supports: Includes funding for high-cost assistive technology, home modifications, and vehicle modifications. New categories include Assistive Technology – Maintenance, Repairs & Rental and Specialist Disability Accommodation (SDA).
- Recurring Supports: A new category that simplifies ongoing funding, such as transport.
How PACE Benefits Providers?
The shift to PACE means providers will experience changes in how they process claims, manage service delivery, and interact with participants. Some key advantages include:
- Streamlined Processes: The new system is designed to reduce administrative work and improve efficiency.
- Better Transparency: Clearer budget structures make it easier to communicate with participants about their funding and services.
- Consistency: A nationwide rollout ensures a uniform approach across all providers, reducing confusion.
- Digital-First Approach: As PACE replaces Myplace, digital tools will be essential to managing plans effectively.
Preparing for the Transition
To stay compliant and efficient, NDIS providers must ensure their systems and processes align with PACE. This includes:
- Updating internal processes to reflect the new support categories.
- Training staff on PACE changes to ensure accurate service claims.
- Adopting an NDIS client management system to handle participant data, funding, and reporting seamlessly.
At VisiCase, we continuously update our software to align with NDIA changes, including PACE. Our system simplifies compliance, making the transition smooth for providers. We also offer training and support to help you adapt to these changes confidently.
The Role of an NDIS Client Management System
Switching to an NDIS client management system like VisiCase ensures that providers can efficiently handle the transition to PACE without disruptions. Key benefits include:
- Automated budget tracking and reporting.
- Simplified service bookings and claims.
- Seamless integration with the new PACE platform.
- Compliance with NDIA guidelines.
As the NDIS system changes, having the right tools in place is essential. PACE brings positive changes, but adapting to them requires a reliable system that keeps your business running smoothly.
Want to see how VisiCase can support your transition to PACE? Book a demo today.
