The new NDIA participant/provider portal PACE is officially up and running as of the 31st of October. This key transition marks a significant shift in how disability support systems operate across Australia.
The gradual full rollout is an estimated 18 months out. However, this timeframe may be longer depending on how provider and participant feedback affects upcoming improvements to the system.
How VisiCase CMS Adapts to the NDIA Participant/Provider Portal PACE
VisiCase Australia has updated its CMS solution for current customers and all prospective customers. These enhancements include catalog updates in place to reflect the new support categories introduced under the new portal.
The software product will continue to support both the old and new systems seamlessly. New releases will roll out in line with the timing of enhancements and changes made by the NDIA.
What to Expect During the Portal Switchover
We expect most agency-managed participants to switch over at their next plan-review date. Meanwhile, the exact timeline for multi-year plans is still to be determined.
In the meantime, logins will remain completely unchanged for the current provider PRODA portal. Providers can continue accessing their accounts as usual during this interim phase.
Frequently Asked Questions
When did the new NDIA participant/provider portal PACE launch?
The new NDIA participant/provider portal PACE officially went live and became operational on October 31st.
How long will the full rollout of the PACE portal take?
The full rollout is estimated to take around 18 months, though this timeline may extend based on ongoing feedback from providers and participants regarding system improvements.
How is VisiCase Australia supporting the PACE portal transition?
VisiCase Australia updated its CMS solution for current and prospective customers with catalogue updates reflecting the new support categories. The product continuously supports both the old and new systems alongside official enhancement releases.
When will agency-managed participants switch to the new PACE system?
Most agency-managed participants are expected to transition to the new PACE system at their next scheduled plan-review date, while the timeline for multi-year plans remains to be determined.
Will provider PRODA portal logins change during the PACE transition?
No, provider logins will remain completely unchanged for the current PRODA portal during this transition period while the rollout continues.
